Author: Eloise

Youngbrook Recruitment is a registered labour hire provider in Queensland, with over 23 years of experience in the recruitment and selection of skilled temporary labour hire staff throughout Brisbane and wider Queensland. Using our extensive industry experience, Youngbrook Recruitment shares the current trends that are leading the labour force towards a more temporary approach.

1. Skills Shortages

Skills shortages can have a direct negative impact on financial success for a business, through the loss of business to competitors, increased operating costs, outsourcing work, or a combination of all three. With an increased demand for specialised skills and experience, without the investment of recruitment, training and productivity performance management, temporary labour hire is more in-demand than ever. Temporary labour hire helps businesses meet workload fluctuations and project requirements in a cost effective way.

With a continuous pool of available talent to draw from, most of which are now exclusively engaged with Youngbrook Recruitment, you can have the confidence that your business will continue to deliver the results that keep you at the leading edge and help maintain your customer base.

2. The ‘Gig Economy’

Favoured by Millennials, this increasing trend refers to workers leaving traditional 9 to 5 employment in favour of working on a task-by-task basis for various employers. Stemming from the increasing demand for a more flexible and diversified workforce, the ‘Gig Economy’ allows workers the opportunity to build portfolios and project-based resumes that demonstrate a breadth of knowledge and expertise to accelerate their careers.

With a strong network of employers to pitch you forward to and unrivalled experience in finding flexible opportunities Youngbrook Recruitment can help you excel in the ever-changing world of work. We can organise appointments outside of normal business hours, to ensure availability and fit in with your schedule.

3. Outsourcing The Recruitment Process

The recruitment process is usually a long and costly process for businesses, as it involves attracting appropriate candidates, screening them, selecting the employee, and taking care of all the on-going HR responsibilities. Employing the services of a labour hire agency allows businesses to outsource this entire process and redirect valuable resources and time to other core functions of the business. Youngbrook Recruitment takes responsibility for attracting, recruiting and managing your temporary workforce. Furthermore, we look after all temporary employees’ payroll, superannuation, administration costs and workers insurance. Therefore, you can focus on the areas of the business that make your company revenue.

Are you an employer looking for a labour hire agency to source quality workers? Or are you an employee looking for flexible job opportunities?

Contact our Brisbane office on (07) 3399 6899 to understand how Youngbrook Recruitment can help you! We have invested in the resources so you can leverage the benefits from our recruitment infrastructure, service delivery, knowledge and experience.

It is not a new concept that within a few seconds, your potential employer has formed an opinion of you. There are only a few opportunities prior to and after the initial handshake to establish trust and ultimately create a strong relationship with the recruiter or hiring manager. While this may seem quite daunting, trends demonstrate that successful applicants all have a few secrets in common when creating lasting positive impressions with potential employers. Therefore, there is no doubt that first impressions are pivotal to the outcome of your job interview.

We have conceived five key tips for job interviews, to ensure the greatest possibility of presenting yourself at your absolute best.

Give an Example of a Previous Failure and How you have Worked to Overcome it

Many interviewees wonder what can be done to prepare for an upcoming job interview and before you even walk through the door there is an opportunity to demonstrate your best qualities. Giving an example of a past failure and the steps you took to rise above the issue tells the hiring manager that you are able to recognise possible weaknesses in yourself and create a plan to move forward. Perhaps in a previous position, you made a mistake whilst speaking with a customer, recognised this was an issue and then rectified it with extra training or speaking to a manager. This can be done in a business-specific cover letter or a resume if the situation is appropriate.

This is sure to impress employers who know you can learn from past mistakes and thus separate yourself from potential competition.

Dress for the Job You Want

It is a popular and timely piece of advice; however, it is still highly relevant in today’s job market. Dressing for the position has a substantial effect on your reputation and in the majority of cases is the first thing an interviewer will notice about you. Therefore, it is absolutely vital to present yourself with an image of professionalism, cleanliness and trustworthiness. An employer is unlikely to have any positive first impressions about your demeanour if you walk into the job interview or workshop wearing stained or torn PPE or un-ironed attire. If in doubt, research the company’s dress standards beforehand.

Research demonstrates that over half of an employer’s opinion of you is based around how you present yourself. Looking the part is half the battle and it can give you a drastic advantage over other interviewees with similar skills and experience.

Be Enthusiastic and Confident About the Company

It is important to be enthusiastic about not only the company itself but its employees. Interviewers want to know that they made the right choice in calling you for an interview and portraying confidence projects your willingness to work. Smiling is one of the easiest tips for an interview and it is highly effective. It sends the message to the employer that you wish to be there and are grateful for the opportunity to work at their business. Non-verbal communication and body language are as important than your physical presentation. Push your shoulders back and lift your head up. Finally, have a straight posture when you sit and watch your body language, as it demonstrates you are attentive and listening to the employer or recruiter.

Practising potential interview questions will make you feel more at ease when you know what to expect. Confidence is contagious, if you demonstrate yourself as such, the interview will flow easier and you will be less rigid. Researching the company prior to the job interview allows you to be confident with your knowledge of the company and enthusiasm will follow. Remember, first impressions are a one-time deal, so put your best foot forward.

Organisation is Key

Being organised is a salient factor in preparing for an interview. While it is a broad term, there are a variety of activities that you can do before the interview to guarantee positive first impressions when you walk through the door. The key to job interview preparation is time-management and self-discipline—leave nothing to chance on the day of the interview. Turning up 10 minutes early speaks volumes to the potential employer, as they will see this as how you will act once you are inducted. Being tardy only hinders your chances at any positive first impressions. Prepare the day before by compiling a portfolio and research the address beforehand—especially if you do not know the area.

When you walk into the building or workshop, have the necessary tools and files such as your updated resume, certifications or tickets on hand. Put everything unnecessary, including your phone away. Using your phone in an interview is highly unbecoming. If notes are necessary to bring a small notepad and a pen with you. This shows you are efficient and are able to think ahead.

Follow Up with your Potential Employer or Recruiter

Good first impressions are not solely limited to a before the job interview process. To stand out as a unique applicant, writing to your interviewer on an individual basis presents yourself as prepared to take on the responsibilities for that position and demonstrates an interest in the company. As this is likely the first time the interviewer has met you, it will leave lasting impressions on them as they continue to interview other applicants, giving you an advantage over your competition. Do not underestimate the power of following up with an interviewer, it is a valuable tip for interviews that are often not considered or discarded.

Thank the interviewer in an email for taking time out of their schedule to meet with you and say how you are keen to speak with them in the future regarding potential employment. Reiterate the reasons why you are the best fit for the company, choose your words wisely. Ensure you proofread your follow up email carefully, or have someone else look over it to make sure there are no errors. If you need assistance, follow up email examples can be found online to guide you.

By implementing these tips for an interview, you will leave a positive mark on a potential employer or recruiter. Your chances of being remembered and considered will be drastically higher than your competition.

Youngbrook Recruitment is always searching for trades, supply chain, business support, sales and marketing, aged care and senior appointment workers. If you are looking for your next engagement or permanent employment, we provide a high-quality service to our applicants. Find your next job here and start working in an industry you love with Youngbrook Recruitment.

Youngbrook Recruitment are passionate and proactive about workplace health and safety (WHS) to deliver safe and skilled labour hire and temporary staffing solutions to your company. Our transition to ISO 9001:2015 for Quality Management Systems ensures we manage workers’ safety, regulatory requirements, risk management, continuous improvement opportunities and meet customer expectations. Our commitment to safety has seen no WorkCover claims in over two years.

This October is National Safe Work Month in Australia, so in line with this year’s theme, “a moment is all it takes” Youngbrook Recruitment have taken a moment to review our work health and safety policy.

Our Workplace Health and Safety

At Youngbrook Recruitment, our labour hire workers’ safety is a high priority. With safety initiatives pre-engagement and during the short-term or long-term labour hire engagement to protect your company’s productivity.

• WHS Pre-placement Risk Assessment – Before we place temporary and labour hire employees at our client’s premises an on-site WHS risk assessment is completed along with observation of work practices and operations where the temporary employee will be working. This identifies any hazards associated with the work and workplace environment to ensure compliance.

• Talent Acquisition Safety – Our talent acquisition and recruitment process ensure all employees possess the required tickets or certifications and any required skills assessments.

• Safety Inductions – We ensure workers know about manual handling safety, the use of specialised equipment, first aid responders and facilities, emergency situation procedures, and risks involved in tasks along with preventative and protective control measures.

• Personal Protective Equipment (PPE) – We ensure our temporary and labour hire staff have the correct PPE for the host employer’s workshop, warehouse or site work project. Additionally, PPE requirements are communicated clearly before commencement to ensure compliance with the client or site-specific WHS.

• Hazard and Incident Reporting – If a workplace health and safety hazard is identified we facilitate negotiations with the host employer to develop a Safety Action Plan to manage hazards, control the risks and ensure our employees are safe at work.

Safety at Work

At Youngbrook Recruitment we actively promote the forethought of safety at work and how that can change the life of employees, their families, the employer and the workplace. This October for Work Safe Month, join us in taking a moment to review your workplace health and safety hazards, risks and WHS areas for improvement. Protect your company by protecting your workers’ safety.

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What 11 Years of Business Success has Taught Us

This year Youngbrook Recruitment are celebrating our 11th anniversary and have been reflecting on our business success as an industry leader in the Australian recruitment industry across labour hire, temporary staffing solutions and permanent recruitment.

Reflecting on our business success stories we will share with you how to build your brand equity to increase customer retention and drive new business. The eleven areas we have found most important for our business success are:

1. Quality Service Delivery

Although a focus on the number of sales and ROI will prevent you from sinking in the market, when employees are pushed to focus more heavily on sales over quality service delivery it can affect customer satisfaction and ultimately business success.

As a result, we go above and beyond for candidates and clients, with the aim to communicate well and return all phone calls by the end of the day. We genuinely care about our clients and candidates, working to benefit all parties.

The quality of your employees’ customer service delivery can be measured through KPIs, such as customers’ overall satisfaction, customer retention, employee productivity, customer conversion rate, number of complaints and the complaint escalation rate.

2. Employee Engagement

The satisfaction of your employees is important for not just employee retention but customer satisfaction.

The cycle of success and the cycle of failure coined by Schlesinger and Heskett in 1991, reveals that employee satisfaction produces a positive service attitude. As a result, your business will receive higher customer satisfaction, higher customer retention rates, customer loyalty and repeat purchases.

The key requirements identified in the cycle of success you need to apply to produce employee job satisfaction are a broad job design, above average wages, extensive training, and the feeling of employee empowerment to control quality and customer complaints.

Does your business follow the cycle of success or the cycle of failure or are you somewhere in between?

3. Building a Solid Reputation

The value of a well-known brand name is in its effect on brand awareness, brand loyalty and brand associations. Your business’ brand equity is created through a product or service that is superior in quality, recognisable and has a memorable brand image.

Reflecting on Youngbrook Recruitment’s reputation, Simone Young the Managing Director said, “Our client base, as well as our talent pool of skilled and available workers, has been primarily built on positive word of mouth referrals. We are regularly praised for our quality service and excellent candidates that meet the recruitment brief.”

In a study cited by Forbes, 64% of marketers believe word of mouth is the most effective form of marketing. Therefore, utilising word of mouth marketing through earned media and reviews can build a solid reputation for your business.

4. Competitive Advantage

Just because a company is a market leader, does not mean it will maintain its position. Michael Porter identified four generic strategies to maintain a sustainable competitive advantage to differentiate your business from competitors.

• A cost leadership advantage is when a business provides value at a lower price by improving operational efficiency.
• A differentiation strategy is when a company delivers benefits better than competitors, such as a unique or high-quality product, faster delivery, innovation, or higher customer service.
• A focus strategy is when a company services their target market better than competitors. A cost focus emphasises cost minimisation in a narrow target market. Whereas, a differentiation focus is when a company pursues strategic differentiation in a narrow market.

5. Continuous Improvement on Technology and Methodology

To continually grow as an industry leader, we monitor advances in technology and methodologies to make tasks efficient. As a result, we have paired our quality service with an ISO 9001 Quality Management System. So, our recruitment methodology has a strong customer focus, continual improvement, relationship management, a process approach to achieve consistency, and a leadership direction and mission.

6. People as a Resource

One key resource is hiring the right people for the position and company culture. Youngbrook Recruitment focuses on selecting talent who have skills and experience in areas that existing employees do not. Consequently, this enables the business and existing employees to be challenged and grow.

7. Competitor Monitoring and Analysis

To ensure you are a leader in your industry, regular competitor and market analysis will help you keep ahead of industry changes. We stay ahead of market changes by monitoring competitors’ strategies, website content, social media presence, and job advertisements.

Regular competitor analysis and reports will empower you to differentiate yourself from competitors, understand the talent competitors are employing, and catch new industry developments.

8. Manage your Team Effectively

It is important for your management edge to not be sharp, as you do not want to blow the roof of the office like a volcano. So, do not sweat the small stuff.

Managing Director of Youngbrook Recruitment, Simone Young said, “People come to work wanting to do the right thing. So, appreciate that things get done, even if it is not the way you would complete the task yourself. Work only gets done when people are doing something. So, when mistakes happen it is a good opportunity to grow and develop.”

9. Follow a Business Plan

Following the Australian Government’s Business plan template and guide, you can gain an understanding of the market and plan the business’ goals and objectives, finances, as well as plan for the future.

Therefore, you can set your business’ priorities and track your progress. Furthermore, it will ensure you allocate your time and resources strategically to obtain the business’s goals and objectives.

10. Diversification

The saying “do not put all your eggs in the same basket” is important to ensure your business succeeds now and in the future. Before the Global Financial Crisis, we specialised primarily in permanent recruitment and had more positions than people to fill them. However, with the GFC we expanded our horizons to provide temporary, labour hire and contract recruitment services. For the past nine years, this has been our core business.

By continually diversifying your business goods and services, or by having a marketing strategy that targets multiple market segments you can create a safety net against changes in your industry and the economy.

11. Success Does Not Come Easy

Lastly, success does not happen on its own—it goes hand in hand with hard work.

From the new kid on the block in 2007, being told to “come back when you have more skin in the game” to a recruitment agency that is regularly cited as the best in Brisbane, the business has come a long way in eleven years.

“I was told to come back in five years when the recruitment agency had more experience. But I knew that in five years I would be far too busy with too many jobs and clients on the books that they would have to call me instead,” Simone Young said.

Simone Young’s determination and persistence got Youngbrook Recruitment off the ground and growing rapidly to the successful business it is today.

By applying these eleven pillars of business success that Youngbrook Recruitment have learnt over the past 11 years of success, we hope you can succeed at achieving your business goals.

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