Customer Service Team Leader – Complex Rehab

21 August 2023

Thank you for your interest in this opportunity, this position is now closed.  For further opportunities, please contact our office on 07 3899 6899.

Located North Side of Brisbane

Team Leadership Opportunity

Futureproof Your Career with this market leading provider of equipment to the Health and Aged Care Sector

Lead, Develop and Motivate your new Team to deliver outstanding service to ensure this Branch remains a “store of choice”

Your Company 

Working alongside this business for the past ten years we have witnessed how vision, management, people and performance has led to the creation of this market leading group.

With enviable supply and support arrangements in place with Hospitals, Aged, Home, Community Care and Rehabilitation across Australia, your next employer is not only changing the way everyday Australians live their lives, they are committed to futureproofing your next career Appointment.

Position Overview

Reporting to and working closely with the Branch Manager assisting on a daily basis across all Branch related matters and leading a team of ten (10) Administration and Customer Service Coordinators, you will be joining a stable Team that work together to deliver exceptional complex rehab outcomes to customers further cementing business relationships and making this group the store of choice for customers.

Your day-to-day will have you across people, performance, service delivery, quality, administration and compliance ensuring that both you and your Team participates in ongoing training to ensure the best service outcomes are delivered while meeting with the contractual requirements in place with customers and stakeholders.  In addition, your continual interaction with customers and the wider business will allow you to commit to continuous development and the updating of procedures within the QMS as you monitor the daily, weekly and monthly customer service delivery.

Has your career crafted you for this Appointment?

During your career you have developed exceptional interpersonal communication skills who has enjoyed leading from the front and working with Teams to deliver exceptional customer outcomes.

You will be a consistent role model that drives your Teams culture and comfortably balance your genuine care for people with the business commercial requirements.

You are a logical problem solver that empowers and develops this across your team to deliver solutions and outcomes to customers while instilling confidence in your skill-set across sales, team support, customer service and administration abilities in a contract driven environment.

With a detailed hand-over planned and a confident Team already in place, you can have confidence that your onboarding across people, quality, service delivery and the wider branch requirements is thorough and provides you with the best suite of skill and knowledge to ensure your success.

Interested in knowing more about your new appointment or Employer?

The time is now to futureproof your career and secure this outstanding opportunity with a market leading group.  APPLY NOW for immediate consideration or email your Resume to simone@youngbrookrecruitment.com.au

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