Customer Service Officer – Healthcare Support Equipment

Make a real difference in people’s lives

Two immediate opportunities are available for passionate Customer Service professionals who want more than just a job. This is your chance to join a purpose-driven team supporting people with mobility and independence.

Why You’ll Love This Role

• Monday to Friday role so you can enjoy your weekends
• Be part of a genuinely supportive and collaborative team
• Work for a hands-on leader who invests in your growth and success
• Make a real difference in customers’ everyday lives
• Build a long-term, rewarding career in a growing healthcare sector

About the Role

You will be at the centre of the customer experience, helping people access the right healthcare support equipment solutions.

Working within a friendly and professional team, you will handle enquiries via phone and email, ensuring every customer feels heard, supported and valued.

You will also play an important role in maintaining high standards across safety, compliance and service delivery.

Key Responsibilities

• Manage inbound calls and email enquiries with professionalism and care
• Guide customers through hire options and identify suitable solutions
• Process orders accurately and efficiently
• Liaise with internal teams and external stakeholders to deliver positive outcomes
• Support smooth day-to-day operations across the team

What We’re Looking For

• Previous customer service experience in retail, hospitality or a similar environment
• A warm, positive and professional communication style
• A strong customer-first mindset with empathy and care
• Excellent attention to detail and organisational skills
• Confidence using computer systems and the ability to learn quickly
• A proactive attitude and willingness to contribute to team goals

Ready to Apply?

If you are looking for a role where your work truly matters and you are supported to succeed, apply now or email your resume to Amelia at for immediate consideration.