Officer and manager roles across Brisbane contact centres, client support and service teams. Register once with Youngbrook and get called when work matching your experience comes up, across labour hire, contract and permanent roles.
Strong customer service people are hard to find and quick to place, so plenty of these roles never make it to a job board. When a contact centre needs officers for a product launch, or a service team needs a manager to steady things through a transition, the employer calls us, and we place from the people already registered with us.
That is the whole pitch of this page. Register once, tell us your experience, the systems you know and the kind of team you want to work in, and you are in the pool that hears about those roles first. On the phones handling enquiries, or leading a team to a service standard, we place across both.
We fill labour hire, temporary, contract and permanent customer service roles across Brisbane. And because we are a licensed labour hire provider, on temp placements you are employed by us: wages, super and insurance sorted.
Working across more than customer service? See everything we offer job seekers across Brisbane and Queensland.
Customer service runs from a first-week officer taking their first calls to a manager who has led teams through peak trading and restructures. We place both, and screen each one for what it actually demands. Each role links to its own page with typical pay ranges.
The frontline of your customer experience: handling enquiries, resolving complaints and keeping records accurate under a steady volume of contact.
The role that sets the standard: leading the team, owning the service metrics and handling the escalations that frontline staff pass up.
We also crew peak trading periods, product launches, onboarding phases and holiday leave cover across Brisbane. Those roles are filled from registered candidates first, so if you want that kind of work, please let us know when you register.
If you have always found work through direct applications, an agency can seem like an extra step. Here is exactly what happens between sending your resume and your first day, so you can judge for yourself.
One submission covers both roles we fill. Include your experience, the systems you have used and the kind of work you are after.
We verify your experience and get clear on the teams, hours and service environments that suit you.
When a role fits your experience, you get the call. Take it or pass, no penalty either way.
On labour hire and temp placements Youngbrook employs you: wages, super and insurance are handled, and you work under the host site’s direction.
Most experienced service workers have a story about an agency that went quiet after the first call. So instead of promises, here is the practical version of what being registered with us gets you.
Employers come to us before they write an ad. Registered candidates hear about those roles first.
Your experience and preferences on file once. Considered for both roles when they fit, without re-applying.
Award-compliant rates with casual loading, overtime and penalties where they apply.
Many of our temp and contract placements turn into permanent roles. If the team suits you, the offer often follows.
Not sure whether you are ready for a team-lead step, or what would lift your rate? We tell you straight.
A Brisbane team that knows the contact centres, the service teams and what each one is actually like to work in. Not a portal that swallows resumes.
These are the questions customer service workers ask us most. If yours is not covered, ask it when you submit your resume and we will answer it directly.
It depends on the role. For officer positions, any background where you have dealt with people and handled problems counts, retail, hospitality, reception, call centre, or admin with a customer-facing element.
What matters more than a specific job title is that you communicate clearly, stay calm under pressure and can follow a process.
For manager roles, we look for real team leadership and experience owning service standards or KPIs. If you are not sure whether your experience fits, register anyway and we will tell you straight where you sit.
Most employers want people comfortable with a CRM or ticketing system, but few expect you to already know their exact platform.
If you have used something like Salesforce, Zendesk, HubSpot, Freshdesk or a similar service tool, mention it when you register.
If you have not, general computer confidence and the ability to pick up a new system quickly usually matters more, because most sites train you on their setup. Tell us what you have used and we will match you to teams that fit your level.
Neither is automatically better, they are structured differently. Labour hire and temp roles are usually paid at an hourly rate with casual loading, which can make the headline rate look higher, and you get overtime and penalties where they apply.
Permanent roles trade that loading for security, leave and a stable salary. Which one suits you depends on whether you want flexibility and a higher hourly figure now, or stability and entitlements over time.
We can walk you through what each looks like for the specific roles you are considering.
Customer service demand spikes at predictable times, holiday trading, product launches, new client onboarding, and periods where a team is clearing a backlog.
When an employer needs extra officers fast for one of these, they call us rather than run a full hiring process, and we place from candidates already registered.
If you want this kind of shorter, higher-intensity work, flag it when you register and we will keep you in mind when it comes up.
Often, yes. Temp and contract placements regularly turn into permanent roles when the fit is right for both sides, and a placement is a low-risk way for an employer to see how you work before offering something ongoing.
It is not guaranteed on any single role, but if a permanent outcome is what you are after, tell us, and we will prioritise placements where that pathway is realistic.
Yes, provided you have valid work rights and can meet the role’s requirements. Customer service and contact centre work suits a lot of working holiday visa holders because it does not require local licences or tickets, and strong
English and a good attitude go a long way. Some roles have minimum engagement periods that suit visa timeframes better than others, so let us know your visa conditions and how long you are available, and we will match you to work that fits.
Yes. These are the two customer service roles we focus on, and we recruit them differently. For officers we screen for clear communication, patience and accuracy under a steady volume of contact.
For managers we look at people leadership, performance oversight and how you handle escalations. Whichever level you are at, one registration puts you in front of the roles that fit.
If you want a fuller picture of the Brisbane customer service market before you register, these guides cover the roles, the pay and how agency placement works.
Brisbane's administration job market is active and more competitive than it was two or three years ago. Here's what roles are available, what they pay, and how to give yourself the best chance of getting hired.
Most interview advice focuses on questions. This guide explains what employers are actually assessing and how to answer with clarity and confidence.
Many resumes fail not because the candidate is unqualified, but because the message is unclear. This guide explains the resume mistakes that quietly cost interviews, why recruiters notice them, and how to fix them with practical, targeted changes.
Submit your resume once and be considered for every role that matches your experience, including the ones that never get advertised.
(07) 3399 6899. Monday to Friday, 7am to 6pm
