Customer Service Team Lead

26 June 2025

Located in the Northern Suburbs of Brisbane

Team Leadership Opportunity

Future-proof Your Career with this market leading provider of equipment to the Health and Aged Care Sector

Lead, Develop and Motivate your new Team to deliver outstanding service to ensure this Branch remains a “Branch of choice”

Your Company 

Working alongside this business for the past twelve years, we have witnessed how vision, management, people and performance has led to the creation of this market leading group.

With enviable supply and support arrangements in place with Hospitals, Aged, Home, Community Care and Rehabilitation across Australia, your next employer is not only changing the way everyday Australians live their lives, they are committed to future proofing your next career Appointment.

Position Overview

You will work closely with the Commercial Manager who has a transparent, open door policy and daily with the Branch Operations Manager . You will be across all Branch related matters and leading a team of ten (10) of Administration Officers, Service and Customer Service Coordinators to deliver exceptional complex rehabilitation outcomes to customers and further cementing business relationships and making this group a company of choice for customers.

Your day-to-day will have you across people, performance, service delivery, quality, administration and compliance ensuring that both you and your Team participates in ongoing training to ensure the best service outcomes are delivered while meeting with the contractual requirements in place with customers and stakeholders.  In addition, your continual interaction with customers and the wider business will allow you to commit to continuous development and the updating of procedures within the QMS as you monitor the daily, weekly and monthly customer service delivery.

Has your career crafted you for this Appointment?

During your career, you have developed exceptional interpersonal communication skills who has enjoyed leading from the front and working with Teams to deliver exceptional customer outcomes.

You will be a consistent role model that drives your Teams culture and comfortably balance your genuine care for people with the business commercial requirements.

You are a logical problem solver that empowers and develops this across your team to deliver solutions and outcomes to customers while instilling confidence in your skill-set across sales, team support, customer service and administration abilities in a contract driven environment.

With a detailed hand-over planned and a confident Team already in place, you can have confidence that your onboarding across people, quality, service delivery and the wider branch requirements is thorough and provides you with the best suite of skill and knowledge to ensure your success.

Interested in knowing more about your new appointment or Employer?

The time is now to future-proof your career, work with a great Manager, Team while making a difference to the way individuals live their best lives . APPLY NOW for immediate consideration or email your Resume to simone@youngbrookrecruitment.com.au

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